Last updated: June 2026
Introduction
ChopWin Gambia (“we”, “us”, “our”) is committed to protecting the privacy of its users. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data. By using our platform, you agree to the terms outlined in this policy.
Who We Are
ChopWin Gambia operates an online casino platform licensed under the Gambia license, accessible at ChopWinGambia.com. We are the data controller responsible for personal information collected through our platform.
What Data We Collect
We collect the following types of personal information when you register or use our platform:
- Full name
- Phone number
- Date of birth
- Account credentials (password stored in encrypted form)
- Payment and transaction information
- Device and browser information
- IP address and location data
- Communication records (support messages, emails)
Why We Collect Your Data
We collect and process your personal data for the following purposes:
- To create and manage your account
- To verify your identity and confirm you meet the minimum age requirement (18+)
- To process deposits and withdrawals
- To comply with legal and regulatory obligations under our Gambia license
- To detect and prevent fraud or suspicious activity
- To provide customer support
- To send relevant promotions and updates (where you have opted in)
How We Use Your Data
Your data is used strictly to operate and improve our services. We do not sell your personal information to third parties. Data may be shared with:
- Payment processors, to complete financial transactions
- Regulatory authorities, where required by law
- Third-party service providers who assist in operating our platform, under strict confidentiality agreements
Data Retention
We retain your personal data for as long as your account remains active or as required by applicable law. If you close your account, we may retain certain data for a period required by our licensing obligations and anti-money laundering regulations.
Security
ChopWin Gambia uses SSL encryption to protect all data transmitted between your device and our servers. We also apply internal access controls to limit who can view your personal information within our organisation.
Cookies
Our platform uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the platform.
Your Rights
As a user, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at hello@chopwin.gm.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the platform after changes are published constitutes acceptance of the revised policy.
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us:
- Email: hello@chopwin.gm
- WhatsApp: +2204574184
- Support hours: Monday – Sunday, 8am – 9pm (ET)
Please check out our Terms And Conditions here.